Will my Call Center know that calls are being made from the web when using Push to Talk?

Answer by: eStara Technical Support

No, your call center will not be able to tell this information. The call will go through to the Call Center Agent as a normal phone call, and will simply answer the phone to talk to the caller. However, your company may choose to route Push to Talk calls in a specialized manner through your own internal phone system, or assign a designated phone number for Push to Talk web calls. In this case, Call Center Agents can identify that a call is coming in from the web.