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Question categories:  Internet Connectivity

Why can’t I open the Web Accelerator installation file after I download it?

Answer by: Frederique Taillefer, Aplus.Net Knowledge Base Support.

It is possible that the file extension “.exe” was somehow lost from the Web Accelerator installation file. You can easily check, and, if necessary, remedy the situation. Here’s how:

  • First, find the installation file you downloaded. Unless you changed the name during the installation process, search for “Propelsetup.” Use the Window’s Start menu: Start -> Search -> For Files and Folders…
  • When you find the file, select it. The full name of the file should be visible.
  • If the “.exe” extension (without quotation marks) is missing, add it. Click on the filename and use your mouse to add the extension “.exe”
  • You should be able to double-click on the file right in the Search Results window to start the install.
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