What kinds of error messages are displayed with Push to Talk?

Answer by: eStara Technical Support

The following messages are among the most common error messages your customers are likely to receive when using eStara’s Push to Talk:

•  No soundcard

Your computer's soundcard is not working. To complete this call, you will need a soundcard, speakers and a microphone.

• Insufficient CPU

To connect your call, we require that your computer processing speed is 100 MHz or greater.

• Low Bandwidth

Due to Internet congestion, we are unable to complete your call.

• Firewall/Proxy Server

A proxy or firewall is preventing your call from being connected.

•  Busy

The number you are trying to reach is busy.  Please try again later.

• Security Warning (Grant) display

Most PC browsers are configured to notify callers when a new program runs. The Security Warning message is displayed before the “Talk by PC” call is connected and is a standard browser feature that requires the caller to select “Yes” (if using Internet Explorer) or “Grant (if using Netscape) in order to complete the call connection.

• CPU message

EachThe CPU detection feature auto-detects the caller’s system configuration, and connects a call only if the CPU speed is 100Mhz or higher. This message is presented to callers who have PCs that do not pass this test, and will provide callers with the Talk by Phone option as an alternative.

• Unable to Connect message

This message is generated when the local phone company is experiencing network issues which are outside the control of eStara. The Caller will be provided with the Talk by Phone option. When needed, Call Center Management may contact eStara for Tier II Support.

• Busy message

This message is presented when a call attempt has been initiated, but cannot be established because the receiving end of the call is occupied.  The caller will have the option of trying to “connect again”.

• Soundcard message

This function detects whether a caller has a compatible soundcard configured in their PC to support the microphone and speakers. If a working or compatible sound card is not available, the caller will not be connected and the Talk by Phone option will be provided.

•  Equipment Check message

This feature auto-detects the caller’s microphone sensitivity and speaker volume. Once detected, the microphone level is adjusted for optimal performance. Push to Talk sets internal speaker and microphone levels for the call but cannot adjust external speakers that have manual power and volume control settings. This message is presented when the caller’s PC does not have the microphone and speakers set up properly and fail the speaker and microphone checks. The caller can initiate another Push to Talk session after adjusting their microphone and speakers, or select the Talk by Phone option.

• Proxy/Firewall message

This message is received when the caller is attempting to connect from behind a proxy or firewall that denies access, thus preventing the call from connecting. Callers connecting from behind a non-supported firewall configuration will be provided with the Talk by Phone option.

• Proxy/Firewall Access Message

This message is received when the caller is attempting to connect from behind a proxy or firewall that requires authorization to access the Internet. Callers must enter their network username and password in order for the call connection to proceed. Any information provided by the caller remains within their company’s network. 

• Bandwidth message

This message is presented when a call attempt has been initiated, but cannot be established because the Internet Service Provider has too much network congestion on the Internet connection the caller is using. The caller will have the option of selecting the Talk by Phone feature.