What happens to the Push to Talk call if nobody answers the call?

Answer by: eStara Technical Support

Once the call rings, eStara depends on the call center’s side to handle it from there. For most large commercial companies the PBX/ACD plays a message on hours of operation; for smaller companies the call might transfer into an answering machine or voice mail service. For others, it might just ring. All of these are acceptable and meets the caller’s expectation, which is to be connected to your call center; the caller realizes it is up to the company to answer the call. In the case of an unanswered call, there is a timeout period to clear the traffic from eStara’s network (this period is about three (3) minutes, so most callers typically hang up before this period ends).