What does it mean if my account is ON HOLD?

Answer by:  Andrew Hickl, Aplus.Net Knowledge Base Support

An account is considered to be On Hold when payment has not been received for a current billing cycle.

• New customers will be put On Hold until Aplus.Net receives their initial payment.
• Current customers will be put On Hold if their payments are received late, or if Aplus.Net is unable to charge their credit card for the amount due.

Aplus.Net makes every effort to ensure that a customer’s service is not interrupted due to billing issues.  Aplus.Net’s billing department sends regular invoices and reminders in the format selected by the customer (either e-mail or hard copy).  

If you have stopped receiving notices from Aplus.Net’s Billing Department, you can update your account’s contact information online using the Aplus.Net Control Panel.

Here’s how:

1. Start by logging into the Aplus.Net Control Panel at http://cp.aplus.net Registration Number and Customer Password.
2. Select My Account link from the top navigation bar.
3. Next, select the My Info icon. You can use the forms on the following screen to update your contact information and to change how you receive billing notices from Aplus.Net.