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Pushing a button
Switching a toggle
Setting a dip switch
Power cycling (turning on and off) equipment
Securing cabling to connections
Observing, describing or reporting on indicator lights or display information
on machines or consoles
Basic observation and reporting on local environment on Aplus.net premises
Typing commands on a keyboard
Use of Aplus.net nameservers
Server Diagnosis:
Diagnosis of hardware failure
Diagnosis of software corruption or failure
NOTE: Diagnosis of software configuration problems of any type are
not included. If it is determined to be a configuration problem and
not corruption or failure, you will have the option of using whichever
Managed Service applies.
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