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Question categories:  Email

the webmail (squirrel mail) client will not let me delete emails. why?

Answer by: George Kaloyanov, Aplus.Net Knowledge Base Support

If you try to delete an email message using the webmail software, it tries to save the message in the Trash folder before it is physically deleted from the Inbox or Sent folders.  If you have consumed all your allotted FTP space, then the webmail won’t let you delete any messages. You will have to disable the Trash folder, so that the webmail deletes the messages without saving in the Trash.

Note: This article is applicable to the Squirrel Mail client only.

Here’s how:

  1. Go to the following URL: http://mail.yourdomainname.com to access your web-based email client.
Important: Replace yourdomainname.com with the actual name of your registered and hosted domain name
  1. Login using your entire email box as a username and its associated password.
  2. Select Options from the top navigation bar.
  3. Click on the Folder Preferences link.
  4. Open the Trash Folder drop-down menu and select the [Do not use Trash] option of the webmail software.
  5. Click the Submit button to apply the change.
  6. You can now go back to your email folders and delete all email messages that you don’t need.

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