my shared hosting account has been suspended for excessive resource usage without prior notice. how do i know what is the exact reason and how can i have my account released?

Answer by: George Kaloyanov, Aplus.Net Knowledge Base Support

Usually, Aplus.Net sends a notification emails about possible suspensions for excessive resource usage (Bandwidth, CPU, MySQL queries). Our standard policy is to accommodate your service for one week after the notification to allow enough time to upgrade your plan or decrease your resource usage.

A shared hosting account may be suspended without prior notice. This can occur when over use of the server’s resources is so extreme as to result in severe negative impact to the server’s performance, thus impacting other users on the server, or causing the server to go down entirely. Please send an email to including your registration number and customer password, inquiring as to the exact reason for the suspension. A Customer Support Representative will respond and state the exact reason for the suspension.

I. Upgrading your plan:

If your situation requires that you maintain the higher resource utilization levels that resulted in the suspension, we recommend that you upgrade your shared hosting plan to a dedicated server. We would like to invite you to review the current plans we offer, and have you choose an appropriate dedicated server plan for your site. You can view our current plans online at http://servers.aplus.net. Please contact our friendly Sales Department to request an upgrade. Sales Representatives are available 24/7 toll free, at (877) 275-8763 or (858) 410-6929 for International callers.

II. Removing the threat to the shared hosting server:

Please send an email to including your Registration Number and the Answer to your Challenge Question. State your awareness of the problem, and your willingness to remove the threat to the server by decreasing your resource usage once your account is reactivated. Our administrators will review your request for reactivation and will approve it if possible.

Technical Support: If you are uncertain about the exact reason your website is generating extremely high resource usage, we ask that you contact one of our Customer Care Representatives to help you locate the problem. Customer Support can be reached 24 hours a day, 7 days a week at 1-888-301-2516 (toll free) or 1-858-410-6900 (for International callers).