my hosting account has been suspended due to the number of email messages sent. how can i have it reactivated and avoid further incidents?

Answer by: Jocef Knapp, Aplus.Net Knowledge Base Support

The maximum number of emails that can be sent using Aplus.Net’s servers is 500 emails per 30 minutes. Anything above that number will cause your hosting account to be immediately placed on hold. If you use Aplus.Net’s email list service, you can have up to 1000 subscribers in a given email list.

I. Reactivating your account:

In order to reactivate your account you will need to contact our Abuse department, state your awareness of the spam policy and agree to abide by the limitations. Aplus.Net Abuse staff can be reached via email at abuse@aplus.net. Please include your registration number and customer password in your email.

Important: Your account will be reactivated up to 1 business day after you contact Aplus.Net.

II. Avoiding further incidents:

• Spread out your outgoing emails over longer period of time. Make sure you do not exceed 500 emails per 30 minutes under any circumstances.
• A common reason for sending too many emails would be a misconfigured script that you use. Please, check the coding of your emailing scripts and make sure those do not lead to more than 500 emails being sent within a 30 minute period.
• If you use Aplus.Net’s mailing list and have more than 1000 subscribers, you will need to split it into separate lists with less then 1000 subscribers each. Then you should send out the email message to the separate sub-lists in 1 hour periods to avoid any further incidents.