How do i contact customer care?

Answer by: Stuart Pierce, Aplus.Net Knowledge Base

Our Customer Care Department is available 24/7 to assist you with your Aplus.Net account. Here is how you can reach us:

I. TROUBLESHOOTING TICKET

You can use the Aplus.Net Control Panel to submit a troubleshooting ticket to our Customer Care Department. Please review the following KB article for detailed instructions on how to achieve this: How do I submit a troubleshooting ticket using the Control Panel?

II. PHONE SUPPORT

1-888-301-2516 (toll free - shared hosting)
1-858-410-6900 (international callers - shared hosting)
1-877-577-0677 (toll free - dedicated servers)
1-858-320-6600 (international callers - dedicated servers)

III. EMAIL SUPPORT

support@aplus.net (domain names and shared hosting)
dedicatedsupport@aplus.net (dedicated servers)

IV. LIVE CHAT SUPPORT

Go to http://www.aplus.net/support.htm l and follow the respective links for shared hosting and dedicated support.

V. KNOWLEDGE BASE

Knowledge Base - User Guide

VI. MANAGE YOUR ACCOUNT - CONTROL PANEL

http://cp.aplus.net (Aplus.Net Customers)
http://cp.names4ever.com (Names4Ever.com Customers)

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Please update your contact information

Dear customers: We regularly e-mail you with important details regarding your website, such as billing issues, problems with your website, scheduled maintenance, etc.. It is important that your contact information is up to date. Please make sure that your contact information is accurate in our records, so that you can receive all necessary correspondence. Thank you from Aplus.Net! Go to "My account" --> "My info" --> "e-mail" in this Control Panel to update.

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