I have forgotten my challenge answer. how can i change my challenge question and answer?

Answer by: George Kaloyanov, Aplus.Net Knowledge Base Support.

I. What is the purpose of the Challenge Question and Answer:
The Challenge Question and Answer are used for account ownership validation when contacting Aplus.Net Sales or Customer Care departments by phone or chat. Such validation will be required at anytime and by any employee asked to provide service to an account, make any account changes, or release information regarding the account such as billing or contact information.

You will be prompted to submit your Account Challenge Question and Answer when you first login to the Aplus.Net Control Panel at https://cp.aplus.net.

II. I have forgotten my Challenge Answer. How can I change my Challenge Question and Answer:

There are two options for updating your Challenge Question/Answer pair:

1. You can contact Customer Care to request a validation callback at one of the contact phone numbers listed in your account details on file. You will be able to supply the new Challenge Question and Answer once you receive the incoming call from Aplus.Net's Representative. You will have to provide one of the following:

• The last 4 digits of the credit card you utilized for the last payment on your account.
• The first or last four characters of account password.

2. You can contact Customer Care and provide one of the following:

• The last 4 digits of the credit card you utilized for the last payment on your account.
• The first or last four characters of account password.

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