I am connected to the Internet, but I cannot browse or use my e-mail. What is wrong?

Answer by: David Edwards, Aplus.Net Technical Support.

You are experiencing this issue because the DNS entries in your dial-up connection settings need to be updated. Here’s how:

1.                  To start the process, find and double-click the "My Computer" icon on your desktop to open up the My Computer window

2.                  When you have opened the My Computer window, double-click the “Dial-Up Networking” icon as shown below. If you do not see the “Dial-Up Networking” icon, then go to our tutorial - ”Installing Dial Up Networking"

3.                  In the “Dial-Up Networking” window, right-click your Aplus.Net / ABAC dial-up connection icon. It is an icon with a graphic of 2 computers on it, connected by a wire.

4.                  Next, select "Properties". The “Properties” window will open up and look like this:

5.                  Select the second tab named "Server Types" to access the following window:

6.                  Go to the "TCP/IP Settings" button, and the DNS information will appear: if you are experiencing problems browsing the Internet and using your e-mail although you are connected, you current settings probably read:

Primary: 216.55.128.4 -- Secondary: 216.55.144.4

Your new settings should read:

·         Primary: 216.55.128.7

·         Secondary: 216.55.144.5

7.                  Exit the dial-up networking settings.

NOTE: This tutorial is designed for Windows 95/98 users. Windows XP/2000 users should not experience issues due to incorrect DNS settings.