How soon should I expect an answer to my questions?

You will get the answer to your question as follows:

Immediately (24/7) for the following cases:

• If you ask your question in the Knowledge Base (http://www.apluskb.com) in the “Ask your question” field (Knowledge Base tab).
• If you browse the Knowledge Base (http://www.apluskb.com) by category (a list of categories is available in the left frame).
• If you search the Knowledge Base (http://www.apluskb.com) by keyword or keyphrase. This allows you to search through the body of the documents, not just in the headlines. You may expect to find more documents here, however with lower relevance.
• Aplus.Net has 24/7 live support. You can call toll free at (888) 301-2516 or (858) 410-6900 for International callers. You can also use Aplus.Net’s “Live Chat” feature to chat with a support representative.

Same or next business day for the following cases:

• If you use the Knowledge Base to get the answer from Aplus.Net's engineering team. Go to the "Ask a question" tab and ask your question. Questions asked before 3PM are typically answered the same business day*. Questions asked after 3PM are being answered the next business day*. For questions that require additional research, it may take longer for you to receive an answer.
• Aplus.Net support e-mail is another way to get your questions answered. It is answered 24 hours per day 7 days per week with a typical turnaround time of a couple of hours and 24 hours maximum. Use .
  
  * Regular business hours are 8AM to 5PM PST.