How long should it take for my issue to be resolved?

To Be Resolved

Time Estimate

Domain name showing up as registered

24 hours*

DNS entries and changes, including name servers

24 - 48 hours*

Changes to Whois info

24 hours*

Domain name transfers

5 - 7 days

Reset/creation of dialup account

20 minutes

Reset/creation of e-mail account

Immediate

URL forwarding

Immediate (If domain name is resolving correctly in DNS. See exceptions below.)

URL forwarding with www or to an IP address

24 - 48 hours (These are done through the DNS)

Server4me or Co-located server reboot

10 - 15 minutes

Uploaded website showing up in browser

Immediate, if domain name is resolving properly

Resolution of tickets escalated to UNIX or NT admins

24 hours, Mon - Fri only

Processing of cancellation requests or refunds

7 - 10 business days

* Except for .biz and .us, which have to be registered manually