How does the extensions feature work for the Phone to Phone option?

Answer by:  eStara Technical Support

Posted by:  Andrew Hickl, Aplus.Net Knowledge Base Support,

The talk by phone option supports entry of call back numbers with extensions routed to either an automated interactive voice response (IVR) system or a live operator. Before a telephone extension can be entered, the caller will be presented with a small pop-up instructing the caller to enter the extension number, and indicate how the extension should be handled.