How does the Automated FAQ Support Add-on work?

The visitors of your website ask their questions in the Ask Your Question page of your website. They can choose whom to ask, and type their questions in the “type your question” text field, then click the Ask button to send the question or Reset button to delete the typed question. Once they have sent it, the person they have selected will receive the question as an e-mail and at the same time the question will be displayed in the Administration Panel.

To access the Administrative Panel, you have to log in with a user name and a password. The number of the administrative accounts, usernames and passwords are pre-determined.

Once in the Administrative Panel you can view all the new questions received and you can either answer or delete them. When you answer a question it will be displayed in the right column in the Answered Questions list. Here, you have three options: edit, delete or send it to FAQ section of your website.

If you choose the edit option the question and answer will be opened and you can edit only the answer. Then click Save to save the changes you have made. Then you will be prompted whether to log our or to go back to the received questions to answer another question. To change the status of a question/answer pair, you have to click the related icon next to the question. If the icon is blurred, the question/answer pair is not displayed in your FAQ section. If it is not blurred, the visitors of your website can see it displayed in FAQ.