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Answer
by: George Kaloyanov, Aplus.Net Knowledge Base Support
All
Aplus.Net’s servers are subject to 24/7 monitoring and support
by Aplus.Net engineers. In case of a server failure, Aplus.Net’s engineers are paged and on the job, even before the Reseller
gets on the phone to notify Aplus.Net. Of course Reseller’s
feedback is always appreciated.
HOSTING
RESELLERS:
Hosting Resellers
receive 24/7 toll-free technical support from Aplus.Net front line
technicians.
- Email Support
-
, billing inquires only.
-
, all other inquires.
- Phone Support
- 1-888-301-2516 (toll
free) or 1-858-410-6900 (for international callers).
- Chat Support
- Live Chat Tool is available
at: http://www.aplus.net/support.html
Important:
A dedicated reseller’s support team is available 8/5 for the
Platinum Reseller plans. Please contact our front line technicians
during the business hours and request a transfer to a Platinum Reseller
support representative.
DOMAIN
NAME RESELLERS:
A
professional and experienced support team is available to help Aplus.Net
/ Names4Ever.Com Domain Name Resellers (Domain Name Partners) over
emails and phone. The team is available for you from 6AM until 3PM
PST on all business days.
- Email Support
-
,
billing inquires only.
-
,
all other inquires.
- Phone Support
- Emergency after hours and weekend support
- 1-888-301-2516 (toll
free) or 1-858-410-6900 (for international callers).
AFFILIATES:
Affiliates
receive 24/7 toll-free technical support from Aplus.Net front line
technicians:
- Email Support
-
, billing inquires only.
-
, all other inquires.
- Phone Support
- 1-888-301-2516 (toll
free) or 1-858-410-6900 (for international callers).
- Chat Support
- Live Chat Tool is available
at: http://www.aplus.net/support.html
Related
links:
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