how do hosting resellers activate or provision the plans they sell?

Answer by: Stuart Pierce, Aplus.Net Knowledge Base Support

Aplus.Net provides a variety of tools for supporting Hosting Resellers:

· Web Hosting Control Panel: It allows the Reseller to easily monitor and manage thousands of web hosting plans. A free copy of this powerful tool is available to Resellers to brand it with their own logo and distribute it to their customers, so that they can maintain their domains in a “self serve” mode reducing the support expenses to Reseller.

· Rodopi Billing Software (www.rodopi.com): This is a great piece of software for service providers; it is being used by over 1,000 service providers worldwide including Sony, Cable and Wireless, Unisys, Aplus.Net, and more. Rodopi software comes included with the high-end reseller plans, or can be purchased separately from Rodopi Software by any Reseller. If purchased separately, the Reseller can host it in-house. Reseller will benefit significantly from using Rodopi, due to the seamless integration of Rodopi with Aplus.Net’s back office system, which is based on Rodopi technology as well.

· Own Infrastructure: The high-end Reseller plans are provided with their own infrastructure including web hosting servers, mail servers, dedicated Rodopi installation, and a dedicated customer database. The entire infrastructure is hosted at Aplus.Net’s state-of-the-art datacenter. The Reseller has root access to all the servers and ability to run all technical aspects of the business without the expense of maintaining a data center.

· PIRIN: This is the XML interface for provisioning web hosting, web design, domain name registration, data center, and connectivity services. If a Reseller is using its own system for billing and customer care (OSS), then PIRIN is a useful tool, enabling automated provisioning of Reseller’s customer accounts into Aplus.Net’s infrastructure. If the Reseller is using Rodopi Software for billing and customer support, then PIRIN is already implemented.

· Live 24/7 Toll-free Support: As we all know there is no substitute for good advice from experienced personnel. Aplus.Net recognizes this as well and provides 24/7 toll-free support to all of its Hosting Resellers. Dedicated Platinum Resellers support team is also available during the business hours. Please note that Aplus.Net does not provide support to the Reseller’s customers.