How do I submit a troubleshooting ticket using the Control panel?

Answer by: Stuart Pierce, Aplus.Net Knowledge Base Support

You can use the Aplus.Net Control Panel to submit troubleshooting tickets to our Customer Care Department. This is yet another way for receiving technical support related to your Aplus.Net service plans.

Here’s how to use the Troubleshooting Ticket tool:

Start by logging into the Aplus.Net Control Panel at http://cp.aplus.net using your Registration Number and Customer Password.
Select the My Account tab from the top navigation bar.
Click the Tickets icon.
Next, click on Create New Ticket.
Select the Department to forward your ticket to. You have the following options:

Shared Hosting Customer Care
Domain Name Registration
Dedicated Servers Customer Care
Billing Department

Enter a Subject for your ticket.
In the example below Shared Hosting Customer Care is selected and the following General Information has to be filled in:

Your hosted Domain Name
Your main FTP username (the Choose from options links will display available FTP usernames and associated hosted domains)
Your Message

Click the Submit Ticket button. On the next page you will see a summary of the ticket. You can use the Print option or the Continue button to get to the Tickets Management page.

Click on a Ticket ID for further management options. These include:

Posting a reply
Closing the ticket