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Answer
by: Frederique Taillefer, Aplus.Net Knowledge Base Support
Push
to Talk is an HTML link embedded in your website. The HTML code is
associated with the chosen destination telephone number that rings to
your Call Center Agents. When a caller clicks on the button or phone
number, a pop-up box is displayed instructing the caller to connect to
your Call
Center through one of two
ways: Talk by Phone or Talk by PC.
Important:
You can host the Push-to-Talk button on a website hosted with Aplus.Net
only.
Here’s
how:
- Start
by logging into the Aplus.Net Control Panel at http://cp.aplus.net
using your Registration Number and Customer Password.
- Next,
go to Web Hosting
from the top navigation bar and select Add-Ons.
- Click
on eStara Push-to-Talk and then click on
the specific button that you want to manage.
- Click
the Generate HTML Code button.
This will generate all the necessary HTML code that you will need to
install the Push-to-Talk button on your site.
- Step
1: Copy the HTML Head Code, and paste it in the
code of your page, between the <head>
and </head> tags.
- Step
2: Copy the HTML Link Code, and paste in the code
of your page, anywhere between the <body>
and </body> tags. (NOTE: the position
of the Push-to-Talk button on your site will depend on where you paste
the code).
- There
are 2 optional steps that you can take to customize your Push-to-Talk
button:
- Step
3: If you want a specific text to be displayed when the user hold the
mouse over your Push-to-Talk image, type the text in the Set an Alternate Text for the
Image text box, and then click Set.
- Step
4: If you want a specific image to be displayed instead of the default
one that Aplus.Net provides you with, enter the image path in the last
text box, and then click Set.
(NOTE: make sure you also upload that image in your Webspace).
Your
Push-to-Talk button is now installed. |
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