How do I change the username of an existing e-mail account using the Aplus.Net control Panel?

Answer by: Andy Hickl, Aplus.Net Knowledge Base Support

You can use the Aplus.Net Control Panel to change the username associated with an existing e-mail account.

If you change the name of an existing e-mail account, the old name will become inactive immediately. Messages that are sent to the old name will be returned to their senders, unless an e-mail forwarder is set up to transfer messages from the old name to the new name. Please be sure to change the name of the e-mail account in your e-mail client as well – login attempts using the old username will not be successful.

Changing the name of an e-mail account only changes the name of the pointer used to access messages stored on your server. Messages that were stored on the server under the old e-mail name will still be accessible using the new e-mail account.

In addition, changing the name of the e-mail account does not affect the status of the account’s password. To change the password associated with an e-mail account, please use the Change Email Password tool.

Here’s how to change the name of an existing e-mail account:

1. Start by logging into the Aplus.Net Web Control Panel at http://cp.aplus.net using your Registration Number and Customer Password.
2. Select the Emails link from the top navigation bar.
3. Next, select Email Boxes and click on Manage Email Boxes.
4. Click on the e-mail account that you’d like to manage.
5. Click the Edit Email icon.
6. Enter the new e-mail address into the eMail Address field.
7. Click Modify to submit your changes. Click Cancel to escape.