how do i administer my live chat?

Answer by: Stuart Pierce, Aplus.Net Knowledge Base Support

Aplus.Net offers for installation a Live Chat tool which original name is ChaNT. It is a web chat application featuring multiple user registration, personal messages and a rich user interface.

Here is how you can access the administrative panel of the Live Chat through the Control Panel:

1. Start by logging into the Aplus.Net Control Panel at http://cp.aplus.net using your Registration Number and Customer Password.
2. Select Web Hosting from the top navigation bar.
3. Next, select Hosted Domains and click on Manage Hosted Domains.
4. Now, select the hosted domain that you’d like to manage.
5. Click on the Design tab.
6. Click on the Live Chat icon.
7. Click the Administer link.
   

You have the following sections available in the Live Chat administration:

I. Users - you will see here a list of all registered users who are able to use the chat. Please have in mind that you are not able to add new users through the administration. New users register by clicking the Sign Up button at the home page of the Live Chat: http://yourdomain.com/livechat/.

You have the following two options in the Users section:

• Ban - will not allow the respective username to login into the Live Chat.
• Del - will remove the respective username entirely.

II. Messages - you will see here the last messages sent to the chat. Their number could be 100 at most. When this number is exceeded, the oldest messages are automatically saved to a history file in CSV format.

• You can force messages to be saved to a history file by clicking on the Purge messages link. 
• By selecting History date and clicking the Download button, you can save to your local computer all messages from the specified date.
• You can also remove individual messages from your Live Chat webpage by clicking on the respective red X's found in the Delete column.

III. Config - here are the general settings of the Live Chat. You can change the following options:

• Admin username.
• Admin password.
• Chat name - this is the title of the Live Chat webpage.
• Default Style.
• GZIP encoding - this option should be disabled because of compatibility issues.
• Security code - it appears at the user registration page. Enable this option in order to prevent spam bots from registering.

IV. System - you will see here information about your hosting server setup.

Related link:

• How do I install the Live Chat tool?