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Question categories:  CRM Chat

how do i activate the newly purchased operator account for my crm chat?

Answer by: George Kaloyanov, Aplus.Net Knowledge Base Support

Here’s how:

  1. Start by logging into the Aplus.Net Control Panel at http://cp.aplus.net using your Registration Number and Customer Password.
  2. Select Web Hosting from the top navigation bar.
  3. Next, select the Add-Ons and click on CRM Chat.
  4. Click on the CRM Chat service that you’d like to manage.
  5. Next, click the View Administrative Chat Interface icon. You will be redirected to your CRM Chat administrative interface automatically.
  6. Select the Manage Operators link.
  7. Click the Add a new operator button.
Important: If you see an error message saying: You are not allowed to add more than X operators”, it means you have already activated all operators’ accounts that are included with your CRM Chat service plan. In this case you will have to buy additional accounts by following the Knowledge Base document below.
  1. Enter the operator’s username, password and real name. Specify the department the operator is working for and the operator’s photograph?
  2. Click the Save button to activate your new operator’s account.

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