How can I use the hosting support center feature of my control panel?

Answer by: Stuart Pierce, Aplus.Net Knowledge Base Support

Aplus.Net has recently introduced a Hosting Support Center feature in the Control Panel. You can use it in order to send written requests to our Customer Care Department. Here is how you can reach the Support Center section:

Start by logging into the Aplus.Net Control Panel at http://cp.aplus.net using your Registration Number and Customer Password.
Select Web Hosting from the top navigation bar.
Next, select Hosted Domains and click on Manage Hosted Domains.
Now, select the hosted domain that you’d like to manage.
Select the Support Center tab.

You have the following options available:

Remove Domain from Hosting Plan - use this icon in order to request the specified domain to be removed from your hosting plan.
Allow Outbound Connections - use this icon in order to request outbound connections for your web scripts. In the Message text field you have to specify the local script filename, the remote server IP address and port number you wish to connect to, and the reason for this connection.
Submit New Ticket - use this icon in order to send a general request to our Customer Care Department. Enter a Subject and Message in the respective text fields. Optionally, you can add a file attachment too. Please do not forget to click the Request Support button on all tools described above.
Check Ticket Status - use this icon in order to check the status of tickets you have submitted. Click on a particular ticket if you wish to reopen it adding new details.
Knowledge Base - by clicking this icon you will be redirected to our extensive Knowledge Base.