Aplus.net knowledge base – User guide

Aplus.Net’s extensive Knowledge Base (KB) is available at http://apluskb.com. It contains thousand of “How to” answers, most of them based on actual customers’ questions. The main goal of the KB is to cover with explanations and instructions all of our services including shared hosting, dedicated hosting, domain registrations, web design, as well as all tools available in our award-winning web Control Panel.

Generally, you have two options of using the KB: as a Guest user, or as a Registered user. The former is the default setting, while the latter allows you to ask private questions to the KB maintainers and receive private answers. The second option is valuable when you have a specific question related to your personal account, or you were just unable to find the needed information.

I. KNOWLEDGE BASE SEARCH INTERFACE:

Browsing the KB as a Guest user is easier – just go to http://apluskb.com and choose one of the three search modes by clicking on the corresponding links:

• Ask your question – use natural language or specific keywords to search for answers. The KB Search Engine will return documents that match your target keywords. It will sort the results by the number of unique visits and customer rating. In simple words, you will see the most popular documents on top. Please note that this search method will show results from all KB Categories.

• Browse – allows you to browse the KB Category tree located in the upper left panel. By opening a specific KB category you will be presented with all available answers for that particular section of the Aplus.Net services.

II. KNOWLEDGE BASE USER ACCOUNT:

And here is how to make use of the KB as a Registered user:

1. Go to http://apluskb.com and click on the Register here link found in the left navigation bar.

2. Type in your valid email address in the respective text field. A confirmation email will be sent to that email address. It will contain a validation link you need to click on in order to create your account.

3. Check the box next to Notify me by email when my questions are answered, if you want to use this option.

4. Click the Register button.

5. Now, check your email and click on the validation link to complete the registration.

III. ASK PRIVATE QUESTIONS:

Here is how to ask a private question and check the answer:

1. Go to http://apluskb.com and enter your KB account email address in the Login text field found in the left navigation bar.

2. Click the Go button.

3. Click on the Ask in Private tab found on the top navigation bar.

4. Type in your question in the text field. Please be aware that there is a 160 character limitation. You may also decide to specify the question category.

5. Click the Submit Question button when ready.

There are two ways for the KB maintainers to answer your question. Either by providing a link to an existing KB document, or by sending you a personal email message to your email account. Either way, if you have selected the option Notify me by email when my questions are answered, the answer will be sent to your email account. Otherwise, if your question is answered with an existing KB document, you can find the answer by clicking the Personal Folder tab located in the top navigation bar. Your KB questions will always be answered within 24 hours.  

IV. RATE KNOWLEDGE BASE ANSWERS:

It is very important for us to receive constant feedback from our customers for the quality of the Knowledge Base documents. That’s why we have developed a rating system and we kindly ask you to use it for each document you have read.

For each document you can:

• Check the current average rating.

• Check the number of visits.

• Rate the document content.

• Post Comment/Feedback.